At joya77, protecting your personal information is a fundamental part of how we operate. This Privacy Policy explains what data we collect, why we collect it, how it is used and stored, and the rights you hold over your own information when using the joya77 platform.
This Privacy Policy ("Policy") describes how joya77 ("joya77", "We", "Us", "Our") collects, processes, stores, and shares personal data relating to individuals ("You", "User", "Player") who access or use the joya77 platform at joya77.biz. It applies to all services provided by joya77, including casino games, sports betting, account management, customer support interactions, and promotional communications.
By registering an account with joya77 or by continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the joya77 platform and contact our support team to request account closure.
joya77 is committed to handling your personal data with transparency, care, and proportionality. We collect only the data necessary to deliver a safe, reliable, and compliant gaming platform tailored for players in Bangladesh. This Policy is reviewed and updated periodically; material changes will be communicated to registered account holders via their registered email address.
joya77 is built on a foundation of trust. Here is what every joya77 player can expect when it comes to how their personal data is handled.
joya77 collects only the personal data that is strictly necessary to operate a secure and compliant platform. We do not request information that serves no legitimate purpose, and we do not retain data longer than is necessary for the purposes it was collected.
joya77 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your data is shared only with the limited set of partners required to deliver platform services, under strict contractual obligations of confidentiality.
All data transmitted between your device and the joya77 platform is protected by industry-standard SSL/TLS encryption. Sensitive account and payment information is encrypted both in transit and at rest using modern cryptographic standards.
joya77 respects your rights to access, rectify, and request deletion of your personal data. We provide a straightforward process to exercise these rights via our support team, and we respond to all verified requests within a reasonable timeframe.
joya77 is designed for Bangladeshi players. Payment data involving bKash, Nagad, Rocket, and Upay is handled with reference to the payment security standards applicable to those platforms, and all support communications are conducted on Bangladesh Standard Time (UTC+6).
Whenever joya77 makes material changes to this Privacy Policy, registered account holders are notified via their registered email address in advance of the changes taking effect. The "Last Updated" date at the top of this document reflects the most recent revision.
joya77 collects personal data from you directly (when you register, deposit, or contact support), automatically (through your use of the platform), and in some cases from third parties (such as KYC verification partners and payment processors). The categories of personal data we collect are described below.
When you create a joya77 account, we collect the information you provide during the registration process, including:
To comply with our Know Your Customer (KYC) obligations, joya77 may request and retain copies of:
joya77 records all financial transactions associated with your account, including:
Note: joya77 does not store full payment credentials such as complete mobile wallet PINs or full bank account numbers. Payment authentication is handled by the respective payment provider (bKash, Nagad, Rocket, Upay) on their secure infrastructure.
When you use the joya77 platform, our systems automatically collect certain technical data, including:
| Data Type | Examples | Purpose |
|---|---|---|
| Device information | Device type, OS, browser version | Platform optimisation, fraud detection |
| IP address | Your internet protocol address | Geolocation check, security monitoring |
| Session data | Login times, session duration, pages visited | Responsible gaming tools, UX improvement |
| Referral source | URL that directed you to joya77 | Marketing attribution |
| Game interaction logs | Bets placed, games played, outcomes | Dispute resolution, game integrity |
If you contact joya77 via email or live support, we retain records of those communications — including the content of your messages, dates and times, and the support agent's responses. These records are used to resolve disputes, improve service quality, and maintain an audit trail for regulatory purposes.
Where you have opted in to receive marketing communications from joya77, we retain a record of your marketing preferences and the history of communications sent to you. You may withdraw your consent to marketing communications at any time by contacting our support team.
joya77 uses the personal data we collect for the following purposes:
joya77 does not use your personal data for automated decision-making that produces legal effects without human oversight. If a joya77 system flags your account for review, a human member of our compliance team will review the situation before any account action is taken.
joya77 processes your personal data on one or more of the following legal bases:
joya77 does not sell your personal data. We share personal data only with the following categories of recipients, and only to the extent necessary for each purpose:
joya77 works with licensed third-party KYC verification providers to confirm the identity, age, and address of account holders. These partners receive the identity documents you submit and return a verification result to joya77. They are contractually prohibited from using your data for any purpose other than the verification service.
To process deposits and withdrawals, joya77 shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank Bangladesh, and Sonali Bank. Data shared is limited to what is required to authenticate and complete each transaction.
Casino games on the joya77 platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. A minimal account identifier is passed to game providers to enable session management and game history recording. These studios do not receive your full personal profile.
joya77 may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or other lawful process. Where permitted, joya77 will notify you of such a request before disclosure.
In the event of a merger, acquisition, or sale of all or a substantial portion of joya77's assets, personal data held by joya77 may be transferred to the acquiring entity as part of that transaction. Affected users will be notified in advance of any such transfer and of any material changes to the applicable privacy terms.
No Third-Party Marketing: joya77 does not share your personal data with third-party advertisers, data brokers, or marketing agencies. You will only receive marketing communications from joya77 directly, and only where you have given explicit consent.
joya77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain an active account relationship with you, and to meet our legal, regulatory, and audit obligations. The general retention periods applicable to different categories of data are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation / contractual |
| KYC identity documents | Duration of account + 5 years post-closure | Anti-money-laundering obligation |
| Financial transaction records | 7 years from transaction date | Financial records obligation |
| Game history logs | 3 years from session date | Dispute resolution / legitimate interest |
| Customer support communications | 3 years from last contact | Legitimate interest / legal claims |
| Marketing preference records | Until withdrawal of consent + 1 year | Consent |
| Technical / server logs | 90 days rolling | Security monitoring |
Upon expiry of the applicable retention period, joya77 will securely delete or anonymise your personal data. Anonymised data — from which you cannot be identified — may be retained indefinitely for statistical and analytical purposes.
joya77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
Despite these measures, no internet-based platform can guarantee absolute security. If you become aware of any unauthorised access to your joya77 account or suspect a security incident, please contact our support team immediately at [email protected] so we can take prompt action to protect your account.
joya77 will never ask for your full password via email, live chat, or phone. If you receive a communication claiming to be from joya77 and requesting your password, treat it as suspicious and report it to [email protected] immediately.
joya77 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device by your web browser when you visit a website. The categories of cookies used by joya77 are as follows:
These cookies are essential for the joya77 platform to function and cannot be disabled. They include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure platform stability.
These cookies remember your preferences — such as your preferred language, last-visited game category, and responsible gaming settings — so that the platform behaves consistently across sessions. Disabling these cookies may affect your user experience.
joya77 uses analytics cookies to understand how players interact with the platform — which pages are visited most frequently, where users encounter difficulty, and how game categories perform. This data is aggregated and used to improve platform design and performance. Analytics data is not shared with third-party advertisers.
You can manage or delete cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please be aware that disabling certain cookies may limit your ability to use some features of the joya77 platform, including maintaining a logged-in session.
As a joya77 account holder, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of the right you wish to exercise. joya77 will verify your identity before actioning any data request and will respond within a reasonable timeframe.
Request a copy of the personal data joya77 holds about you.
Request correction of any inaccurate or incomplete personal data.
Request deletion of your personal data, subject to legal retention obligations.
Request that we limit processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing of your data based on legitimate interests or for direct marketing.
Please note that certain rights are subject to limitations. For example, joya77 cannot delete financial transaction records that are required to be retained under anti-money-laundering laws, even if you request erasure. In all such cases, joya77 will explain the limitation clearly and process any parts of the request that can lawfully be fulfilled.
The joya77 platform is strictly intended for adults aged 18 years and above. joya77 does not knowingly collect personal data from any individual under the age of 18. Age verification is a mandatory step in the joya77 account registration and KYC process, and any account found to belong to a person under 18 will be immediately and permanently closed.
If you are a parent or guardian and believe that a minor in your care has registered a joya77 account or provided personal data to joya77 without your consent, please contact our support team immediately at [email protected]. We will take prompt action to investigate and, where confirmed, to delete the account and any associated personal data.
18+ Enforcement: joya77 uses identity document verification and date-of-birth checks as part of its KYC process to enforce the 18+ age requirement. Players are encouraged to use device-level parental controls to prevent access to gambling platforms by minors in their household.
The joya77 platform may contain references to third-party services — such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment partners (bKash, Nagad, Rocket, Upay). When you interact with these third-party services, you may be subject to their own privacy policies and data handling practices, which are independent of joya77's Privacy Policy.
joya77 is not responsible for the privacy practices of third-party services and does not endorse or make any representations about the data-handling standards of third parties. We encourage you to read the privacy policy of any third-party service you interact with in connection with your joya77 account.
joya77 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform services. When material changes are made — meaning changes that affect how we collect, use, or share your personal data in a significant way — joya77 will notify all active account holders via the email address registered to their account at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. Your continued use of the joya77 platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you do not accept the revised terms, you should discontinue use of the platform and request account closure before the revision date.
For non-material changes — such as corrections of typographical errors, clarifications that do not alter the substance of the Policy, or updates to contact information — joya77 may revise the Policy without individual notification, relying on the updated "Last Updated" date to indicate that a revision has occurred.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data joya77 holds about you, please contact our Data Support team using the details below. All privacy-related enquiries are handled by trained staff and treated with strict confidentiality.
Related Policies: This Privacy Policy should be read alongside the joya77 Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the joya77 platform.
Now that you understand how joya77 protects your privacy, explore our full range of casino games, sports betting markets, and exclusive promotions designed for Bangladeshi players.